Technology Archives - DNA IT Solutions

Tag Archives: Technology

News

Why is Technology so Important to a Business?

Posted on by Sean Lucas
Why technology is important DNA IT Solutions
12
Nov

Regardless of your business sector, we live in times when technology cannot be disregarded anymore. If you plan on making your company successful and survive in today’s market for as long as possible, you will depend on technology.

Of course, not every kind of technology is necessary. You need to find precisely that type of technology that can bring the biggest number of advantages for your business. Luckily, technology has advanced so much in the past years that it is easy to find a solution tailored according to your company’s needs. You just have to be willing to be open-minded when it comes to tech solutions and embrace them as soon as possible.

Why we depend on technology

If you’re still not sure about the importance of technology for your business and why you should use it, there are several strong points that you simply cannot ignore:

It will enhance and facilitate communication with your customers

Both your employees and customers will benefit from the improved communication channels technology offers. If you want things to be done in a fast and effective manner, your employees must be able to communicate in real time whenever they need. Also, you should give your clients the chance to contact you in case they have any questions, with the help of a website and social media profiles. The availability of platforms that allow virtual meetings and communications makes the world a smaller place.  This is how you set the base of proper customer care services.

The workflow will become more effective

Using technology will make all processes run smoother and help complete tasks in a shorter period. Just think about the things you can achieve by simply using the software you already have, then imagine what else is possible.

Your business will enjoy more protection

Security is a must and technology has all the answers. From securing the perimeter of your offices and company headquarters, to surveillance systems in your warehouse, and security solutions for your business’s sensitive data, everything helps you establish a good level of safety. That same level of security is needed across all your systems and platforms to protect against cyber-attack.

It allows employees and team members to stay in touch at all times

The best part about using advanced tech solutions is that it allows your employees to stay in touch no matter where they are. Advanced sharing platforms that allow the team to access and share data in a secure fashion will improve efficiency and protect information.

It opens the doors to new markets

Old technology can hold your business back.  When you are ready to launch into new markets or offer new services you need to know your IT will support your efforts.  Investing in the right systems can help take your company to another level.

It might be the right time to take a look at your technology and have a discussion to see if it is fit for purpose, both for today and the future.   You can always contact the expert team at DNA IT Solutions for a consultation.

News

How Autotask can help generate revenue for your business

Posted on by Sean Lucas
Generate revenue with Autotask DNA IT
26
Mar

You might be aware of Autotask as a file sharing platform, however, it is so much more than that.

Autotask has grown to become a valuable business tool that is streamlining business processes.  Its vision of unifying people, processes and data is driving growth for many businesses across the globe today.

Autotask PSA

Autotask professional services automation (PSA) is a complete solution offering unlimited opportunity to organisations.   This IT business management platform allows you have everything at your fingertips to manage your critical business functions.

The CRM (Customer Relationship Management) capabilities allow you to capture every interaction with all of your customers.  Every phone call, meeting and email will be recorded so a full record is available when you need it.   A great tool for pricing, it will record all the time spent on a project and convert that to a cost, plus include any additional expense incurred.

Project management becomes easier as timesheets can be integrated within the system.   By adding the expense information from the finance department, it will create an accurate picture of all ongoing and completed projects.  You will have more success getting paid earlier and on time as they will be less disputes on billing.  Any queries will be handled quicker as all information will be there on screen.  It is simple to approve all amounts and post the invoice and we know that greater invoice detail will keep the customer happy too.

 

Customised Platform

The Autotask platform is customisable for your needs and the way you like to work.  You can create a custom company dashboard with your preferences by choosing from built in features.    We know that better systems make better business.   Efficiencies are gained by automating simple tasks and freeing up time for valuable team members.  Another bonus is that customers are happier as their account is managed better.  Happy customers and happy staff equal business success.

Somebody once claimed that information was power.  Autotask customised reports will give you the whole picture that will help you make better business decisions.    Customer service levels will be higher because you know more about your customer and their projects.  Plus, you will be better able to see opportunities and room for improvement, allowing you to create a vision for the future.

All this in one place, easy to use and available to you from Autotask.  For more information on Autotask professional services automation and how it may fit into your business please contact DNA IT Solutions today.