Microsoft Dynamics 365 is a cloud powered service.
It combines both CRM (customer relationship management) and ERP (enterprise response planning). It also comes with many new features added on to help run your business end to end in the cloud.
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organisation to grow, evolve and transform. These applications unify CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organisation to transform to meet customer needs and capture new opportunities.
Microsoft Dynamics 365 for Sales empowers sellers with the insight, guidance and tools to drive personal engagement with their customers.
Here are some of the Key Benefits:
GROW BUSINESS: Leverage intelligent insights and business processes to increase revenue while reducing acquisition cost.
STAY FOCUSED: Reduce distractions and know where to prioritise in a fast-paced sales environment.
WIN FASTER: Close deals faster and increase revenue through sales collaboration and productivity
ACTIONABLE INSIGHTS: Derive meaningful intelligence from massive amounts of complex data by delivering simple to understand and act upon insights. Insights are in context of your customer relationship so that it’s easy to focus on the right priorities and drive personal engagement.
PERSONAL ENGAGEMENT: Great customer engagement allows your customers to engage with you on their terms while empowering your sellers with customer behaviour, trends and potential value to build and develop customer relationships
CUSTOMER MANAGEMENT: Automate your sales processes to shorten the sales cycle, boost productivity, and reduce costs. Microsoft Dynamics 365 for Sales features a highly intuitive interface with Microsoft Office 365—embedded capabilities.
Field Service: Identify and create opportunities in the field for sales teams.
Project Service Automation: Help sales and delivery teams engage customers and deliver billable projects on time and within budget.
Customer Service: Get a complete view of your customers, including activity history, key contacts, communications, and internal account discussions.
Operations: Gain control of the end-to-end business processes on the sell side, from prospect to cash
Marketing: Enable marketing and sales to work closely to manage all prospect interactions throughout the customer journey.
For more information on Microsoft Dynamics 365 and how it can benefit your business talk to the team at DNA IT Solutions.