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Blog, The benefits of managed IT services

Managed IT Services

Posted on by wpdc
21
Apr

What Does A Managed IT Services Provider Do? Businesses Today Rely On Their IT Systems For Many Aspects Of Their Business.


In fact, these systems are like a heartbeat keeping the company working. Each industry sector comes with its own complexity and knowledge base. However, not all businesses have an IT expert as part of their team and that’s when the management of IT systems need to be out sourced to an expert

AN IT MANAGED SERVICE PROVIDER

A company that offers managed services for IT will offer a wide variety of products and services to a business. Normally they will have a team of experts on hand with various skills and expertise. They should be easily accessible and act as a partner to you, almost becoming a part of your tem.

They will look at your specific needs and offer a bespoke solution for your business. Allowing you and your team to get on with your core jobs without having to be concerned about your technology.

PROACTIVE

It’s important that your managed IT service provider acts in a proactive way to try to minimise any downtime due to issues. Somebody that is just on hand to fix something when it breaks is not the answer. You want somebody who works behind the scenes to ensure the smooth running of your technology. Somebody who will build a road map for the future with plans built around your growth.

THE BENEFITS OF MANAGED IT SERVICES

Appointing the right partner will mean that you as a customer will benefit from many services and supports:

  • 24/7 Helpdesk Support. That includes after hours, weekends and holidays
  • On-site support when it is needed, remote support when it is more effective
  • A fixed monthly cost that allows for accurate budget forecasting
  • Proactive maintenance and monitoring at all stages and levels
  • Network monitoring and management that allows for identification of any issue before it causes an issue
  • Enhanced network security and data protection, keeping your business safe
  • Increased employee productivity as less time wasted due to downtime
  • Access to the most up to date technology and the knowledge necessary to use it
  • Help with IT security, technologies, products and user training
  • Updates, backups, license use management
  • Disaster recovery planning and business continuity services
  • Email filtering, spam and antivirus technologies

If you are looking for a managed IT service provider talk to DNA IT Solutions today. We have a wide portfolio of products and services and our expert team can provide your business with the right technology.


News

DNA IT Solutions shortlisted for two categories at TechExcellence Awards 2026

Posted on by Deirdre Cashion
DNA have ben shortlisted in the MSP and MSSP categories of the TechExcellence Awards
21
Apr

DNA IT Solutions has been shortlisted for Managed Security Services Provider of the Year and Managed Service Company of the Year at the TechExcellence Awards 2026. Hosted by TechCentral.ie, the awards ceremony takes place on 14th May at the Royal Marine Hotel in Dublin.

The nomination continues a strong run at the awards for the Blanchardstown-based company. DNA IT Solutions won Managed Security Services Provider of the Year in 2025 and 2024, and now returns as a shortlisted entrant in both categories simultaneously.

The TechExcellence Awards are widely regarded as the ‘Oscars’ of the Irish technology industry, recognising outstanding performance across managed services, security, cloud, and emerging technology.

The double shortlisting reflects DNA IT Solutions’ continued focus on delivering integrated IT, cloud, and security services to mid-market Irish businesses — organisations that carry the data risk and regulatory obligations of larger enterprises but need a provider built to serve them at their scale.

Declan Hussey, CEO of DNA IT Solutions, said:

“Winning back-to-back at the TechExcellence Awards is something we’re proud of, but the number that matters most to me is 10 years — our average client retention. That figure is earned by a team that shows up, knows their clients’ businesses inside out, and never treats a support call as just a ticket. This shortlisting belongs to them.”

The winners will be announced at the awards ceremony on 14th May. Further details at techawards.techcentral.ie.

News

Is Managed ICT Cresting A Wave?

Posted on by Sean Lucas
Managed ICT DNA IT Solutions
10
Dec

Outsourcing the IT function isn’t a particularly new idea but cloud facilitation is driving a new wave of adoption, leading some market observers to think that critical mass has been achieved, writes Alex Meehan, Sunday Business Post.

Recently the Sunday Business Post ran a feature that DNA IT Solutions contributed to, here we share with you what our thoughts were.

Changing role of the data centre

A further interesting development in how managed services are developing is the changing role of the data centre. Where owning or using the services of a data centre used to be something solely done by large enterprise-scale companies, increased interest in cloud services amongst companies of all sizes has changed that. Today, companies of all sizes are using data centre services and they want managed service providers to facilitate that for them.

Declan Hussey, chief executive officer of DNA IT, argues that it’s no longer feasible for many companies to build out data centre infrastructure for smaller companies to a high level. ‘’It just wouldn’t make sense when they can come to a company like us instead. What would take them six months to consider, design and build, we can do in a fraction of the time at any location across the globe at enterprise level” he said.

IT as a service

“At the same time, 10 or 12 years ago the only companies talking about data centres were enterprise level in size. Now even small companies have them, and routinely talk about their ‘data centres’ in some respect. That change is dramatic in a relatively short period of time.” According to Hussey, the whole IT-as-a-service proposition has become a recognised and established business model and is no longer considered adventurous or unusual. “The concept of taking all encompassing IT management-as-a-service or security from a company like us is now a routine way of doing things so companies need a really good and compelling reason why they’d do it themselves” he said.

“They know they can engage someone else to take the workload off their hands and use the savings in terms of time, resources and money to improve their operational efficiency, reduce their risk, improve their time to market and all that goes with that.” This is a broad trend across the managed service sector, and it’s being observed by different companies looking from different vantage points.

News

Why is Technology so Important to a Business?

Posted on by Sean Lucas
Why technology is important DNA IT Solutions
12
Nov

Regardless of your business sector, we live in times when technology cannot be disregarded anymore. If you plan on making your company successful and survive in today’s market for as long as possible, you will depend on technology.

Of course, not every kind of technology is necessary. You need to find precisely that type of technology that can bring the biggest number of advantages for your business. Luckily, technology has advanced so much in the past years that it is easy to find a solution tailored according to your company’s needs. You just have to be willing to be open-minded when it comes to tech solutions and embrace them as soon as possible.

Why we depend on technology

If you’re still not sure about the importance of technology for your business and why you should use it, there are several strong points that you simply cannot ignore:

It will enhance and facilitate communication with your customers

Both your employees and customers will benefit from the improved communication channels technology offers. If you want things to be done in a fast and effective manner, your employees must be able to communicate in real time whenever they need. Also, you should give your clients the chance to contact you in case they have any questions, with the help of a website and social media profiles. The availability of platforms that allow virtual meetings and communications makes the world a smaller place.  This is how you set the base of proper customer care services.

The workflow will become more effective

Using technology will make all processes run smoother and help complete tasks in a shorter period. Just think about the things you can achieve by simply using the software you already have, then imagine what else is possible.

Your business will enjoy more protection

Security is a must and technology has all the answers. From securing the perimeter of your offices and company headquarters, to surveillance systems in your warehouse, and security solutions for your business’s sensitive data, everything helps you establish a good level of safety. That same level of security is needed across all your systems and platforms to protect against cyber-attack.

It allows employees and team members to stay in touch at all times

The best part about using advanced tech solutions is that it allows your employees to stay in touch no matter where they are. Advanced sharing platforms that allow the team to access and share data in a secure fashion will improve efficiency and protect information.

It opens the doors to new markets

Old technology can hold your business back.  When you are ready to launch into new markets or offer new services you need to know your IT will support your efforts.  Investing in the right systems can help take your company to another level.

It might be the right time to take a look at your technology and have a discussion to see if it is fit for purpose, both for today and the future.   You can always contact the expert team at DNA IT Solutions for a consultation.

News

What makes a Help Desk excellent?

Posted on by Sean Lucas
A Great Help Desk DNA IT Solutions
20
Aug

When your screen is frozen, when your folder doesn’t show the files that should be there, when your PC just goes kaput!  You are about to cry or scream… wait, take a deep breath and ring the help desk.

It’s always great to have an expert to hand to solve the big (and not so big) issues that can occur day to day in your working day.  It’s important that those we rely on are fit for the job, so here is what we value when it comes to Help Desk Service.

A quick response

We want somebody that is there when we need them, at the end of a phone or a quick reply by email.  We want to be able to speak to somebody on a level that we understand that is not too technical.  We want them to get to the heart of the problem and take the stress away.   They should take the time to find out what is wrong but also get it solved quickly.   A group of technicians that are able to work on your issue, no matter who picks up the phone.  Most of all we want to feel they have a genuine want to give good customer service and get us back up and running.

Good processes

If there is a ticket system, then we want it answered efficiently.  We want knowledgeable staff that are able to access our history and records if it is an ongoing issue.   They should have good diagnosis skills to tell us how long it will take to resolve the issue.  There should be a system for escalating more complex problems up but with good communication to let us know what is happening and the time scale involved.

Escalated issues that require higher technical abilities should have their own process and group of engineers. When the service desk is closed we want to know how to contact after hours support and that should be clear, and easy to do.

Technical skills

We want to feel that they know a lot about the basic common issues and are knowledgeable about our software and hardware.  We expect them to have all necessary qualifications and training that is up to date.  Really we want them to be able to know what to do and access the vendors on our behalf if required.   They should be able to understand logs and know what they should be looking for.

Customer service

We expect the help desk to know how to communicate with us as a customer and anticipate our frustration.  They should be able to efficiently get the issue solved, knowing when to solve it now, or escalate to another engineer that needs to go onsite.   Staff that are motivated and productive will be evident during the call and throughout the experience.   Those that can communicate well and take an interest in the customer will be the shining stars of the company.

In general, the help desk staff are the ones that interact with the customer the most, that is why they are vital to the blood of the IT managed service provider.  A slip up on this desk could lead to a lost contract, so it’s important to get it right.  Well trained, experienced and happy staff that treat customers well are the best assets they could have.

The IT service desk should be there, ready to react when you need them and allowing you to get back to building your business.

News

What is Managed Print Services?

Posted on by Sean Lucas
Managed Print Services DNA IT Solutions
13
Aug

You may have heard the term ‘Managed Print Services’ and you could be curious to know how it would improve your business.

Managed Print Service is a way of gaining visibility and taking control of your printing which in turn can help you create efficiency and in turn save money.

Saving Money

Appointing a company to manage all aspects of the printing needs for your business can not only save money but can make life easier in many ways. They will start with assessing the equipment you already have to see if it can be optimised in any way.  They look at your history and your goals to create the right plan which will remove inefficient devices and replace them with ones better suited.

An experience provider will know what will suit your business based on its size and the nature of the business.  Knowing the right level and the right product for you to ensure it fits within your budget.

Networked equipment

Local printers are less efficient as they only service one user.  They are costly to use and service so a move to a networked printer that can be used by many makes sense.  This placed in a great position in the office so all can use will make it easy to access, improving workflow and result in maximising the usage of the device.

Photocopiers is another area where costs can be reduced.  Giving each employee a PIN to use the machine will make it easy to monitor use by department.  By monitoring devices, your provider can automatically order cartridges so they do not run out.  You know, it always happens at crucial times and you cannot afford any unnecessary downtime.

One vendor

Moving this onto a vendor that already looks after your IT means one less vendor to manage.  There will be cost savings due to scale and no nasty surprises as maintenance costs are all built in.   Your provider will ensure help is to hand when you need it via their helpdesk.  Any training or servicing will be done quickly.

Quality equipment will make it less likely to experience breakdowns and give top quality copies consistently.  Newer equipment will also allow remote printing for staff that want to print remotely away from the office.  The beauty of having an expert providing managed print services means that all systems are designed bespoke for your business.

Maybe it is time you considered moving to a managed print service provider to save you time and reduce the pressures on your business.

News

Technology is Changing Rapidly

Posted on by Sean Lucas
Technology is changing rapidly DNA IT Solutions
25
Jun

A fine wine will improve with age, however, the same cannot be said about technology.  As your technology gets a bit older it will start to cause issues and that in turn will impact your business.

Open to attack

Old technology will be more prone to compromises.  Hackers have seen the old stuff before, so it is easy to cause some problems.  Your business then becomes an easy target and that is not what you want.

Would you drive a car without an NCT?  Would you trust one that has high mileage and had not been serviced regularly?  I didn’t think so.  So why would you trust old software and ancient hardware that may be ready to collapse.

Obviously if your IT infrastructure implodes you will have many issues such as downtime, loss of information and the costs associated with that.  One thing you may not have considered is that your risk becomes an issue to others, letting hackers in so they can distribute on your network.   Spreading viruses, malware and causing all sorts of issues directly from you to your customers.  Leaving you wide open for problems that could last the lifetime of your business.

IT Security  

Hackers and cyber-attacks have been around for a long time.  Security needs to evolve as threats become more sophisticated.   What was once the trusted way of protecting the business has become obsolete.  There is no one ‘out of the box’ solution but the combination of the right layers of security could be your saviour.

This whole area of IT is confusing and scary for many business owners so it is only right that you get to see the whole picture.  A good MSP (managed service provider) will have all the tools available to for your situation.  Taking a look at your needs, assessing your risks and discussing your future plans will all be relevant to getting the correct systems in place for you.

Future proof your business and rest easy at night knowing that your systems are being monitored and protected.  The first step is an audit of your hardware and software and then a frank discussion about your businesses future.

News

5 IT Challenges your Business will Face

Posted on by Sean Lucas
5 IT challenges DNA IT Solutions
28
Apr

Starting your own business is a challenge, growing it to become a successful business is an even bigger challenge.   There are many business challenges that we face and overcome every week, that’s what makes it so exciting.

The challenge of hiring great staff, the challenge of financing your dreams, the challenge of building your brand and making money are common to most businesses.  When it comes to IT within a business, that also comes with its own challenges.

Common IT Challenges

Based on our experience over the many years we have been meeting new clients to discuss IT, we believe that these are the 5 most common challenges that a business faces in this area:

  1. To retain a competitive edge

In order to keep up with your competitors you need to have certain systems in place.  If you want to access new markets, streamline your processes or launch new services you will need IT agility.  When you have to catch up fast and jump on opportunities as they emerge you need the IT infrastructure in place to do so.

  1. Technology that works for you

IT should be there when you need it but something you don’t have to think about.  You need reliable systems, proven technology and access to the best available products in the market.  You don’t need downtime or issues holding you up and damaging your reputation.

  1. Data secure but accessible by team

With more fluid work practices it is essential that you team can access data remotely but in a secure fashion.  You can’t afford a data breach or loss of information.  You must consider disaster recovery planning and ensure you have your data backed up securely with layers of security protecting it at every stage.

  1. IT budget and resources

While IT is essential to your business you may not think you have the budget to afford the best systems.  However, when you have a solution that is tailored to your needs you will only pay for what you need.  Fixed monthly costs that are priced for SMEs and offer cost effective enterprise technology available to all.

  1. Ability to grow

Your business will probably look much different in 5 years’ time.  That is why you need systems that are right for today and ready to grow for tomorrow.  Built with the future in mind will save you time and money in the long term.

 

Are any of these challenges familiar to you?   If you are struggling with IT and the challenges seem to great, then it’s time you spoke to our expert team.  We are ready to offer you a consultation and come up with solutions to suit your plans.

News

GDPR – Your Challenge, Our Solution

Posted on by Sean Lucas
GDPR challenge DNA IT Solutions
09
Apr

With the introduction of GDPR comes a whole new set of challenges that all businesses must face.

Data protection has always been high on the list of priorities for our clients but is now more critical than ever.  With such a variety of clients in many sectors, we must offer a range of solutions that work together to provide the ultimate protection.

Our experience has shown us that we can break down the requirements for data protection into three main sectors – People, Processes and Proper Tools.

Data Protection & People

Your employees can be the most important asset but they can also be a threat to the security of your information.   The majority of data breaches are unintentional but can still cause a lot of serious issues for the organisation.   Lost laptops, files left on trains, files shared by mistake – all human error but unfortunately all too common.

To safe guard against these data losses there are solutions that can be employed to secure data.  The first is file sharing in secure ways using information that is encrypted.  This allows the freedom needed to share projects yet strong control.  With remote working it is important to employ methods to protect mobile devices and manage devices effectively.  In addition, CRM systems that can run in the cloud are secure and accessible to authorised users.

 

Data Protection & Processes

Having the correct procedures and processes in place will prevent privilege misuse.  Insider threats can be avoided by setting user access levels and having credential authentication ensuring only the right people can access information.  User training is vital when it comes to issues such as cyber security and email phishing.  Monitoring web use can be a useful method of preventing malware and ransomware issues.  Procedures can be put in place by your IT team that will encompass all these methods of protecting company data.  All the while ensuring your processes are compliant with GDPR requirements and allow your team to work effectively.

Data Protection & Proper Tools

Once you have looked at the people and processes element you must then enable them with the proper tools to do the job.  There is not only one solution, protection involves different layers depending on your business.  Detection and prevention work hand in hand to offer protection at all points.  World class antivirus and security software can be employed with hardware you can trust.   Email systems that are tamper proof, allow secure archiving and less chance of phishing will protect your business against attack.

Having an expert team providing you with a security solution to suit your needs, world leading technology and full support will help prevent data breaches and keep your information secure.

The Full Data Protection Picture

When it comes to protecting your business data you need a full solution.  Disaster Recovery planning should be on your agenda to ensure business continuity should the worst happen.  Planning and testing against data loss and suitable backup strategies are vital.  Cloud options that are trustworthy and the provision of dedicated private space where needed are all considerations.

DNA IT Solutions work hard to keep client’s data secure in order to help them to be compliant in GDPR.   We work with expert GDPR consultants to provide a robust solution for organisations of all sizes.  For more information on options for your business get in contact with us today.

 

News

Why use a managed IT Service provider?

Posted on by Sean Lucas
why use managed IT service provider DNA IT
03
Apr

When you make the decision to use a managed IT Service provider what you are actually doing is taking all your IT operations and putting them in the hands of an expert team to look after.

They are now responsible for ensuring that your IT systems are not only fit for purpose but are there for your business 24 hours a day.  They will monitor, manage and resolve any issue relating to the IT system and ensure you can get on with your business.

Reliance on IT

Many years ago when the reliance on IT was not the way it is now, it was sufficient to have a guy you could call when things went wrong.  He would hop into his van and drive to your office and fix your computer.  You may have had to wait a day or two for this, but hey, back in the day that was just the way it was.

As the years went on, it became a more complex situation as business came to be more reliant on technology.  This is when the IT professional started to be more pro-active by reviewing systems and trying to figure out what issues might occur and try to prevent them.

Benefits of IT Managed Service Provider (MSP)

Your MSP will know what new hardware, improved software, new technologies and better options for your business are available.  They will know what new security threats may be around and how to protect your data.  They will know your system, they will watch out for any issues or risk and address it before it becomes a problem.

As a smaller business you will now be able to access enterprise level technologies and support when working with the right partner.  Technologies that were only reserved for global brands not so long ago will be within your grasp.

Modern Enterprise

Every business needs technology and suitable IT systems to operate in the modern business world.  Reliance on IT is something that increases each day and if a smaller business does not keep up it will be passed by.  It is a complex area, you don’t have the time or the expertise to manage it and your time is too precious to be spent trying to fix an issue.

If your email goes down, if you lose data, all that downtime has a cost both financially and damage to your brand.   Can you afford the expense of not having a trusted IT partner today?

Put in simple terms – one of the biggest benefits of managed IT services is discovering and fixing problems before they can negatively affect your business.  If your systems are well maintained they will perform better, you will see less issues and have the benefit of increased performance in all aspects of your business.

If you are looking for enterprise level IT support at a cost effective price, then DNA IT Solutions may be the partner for you.  We manage all aspects of your IT, being a one stop shop for IT security, hardware, software, printers, cloud storage and much more.