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Day-to-day IT
DNA AI Services
Put AI to work across your business
From your first use case to AI-enabled workflows and services, DNA helps you identify opportunities, build the right solution and manage it securely.
Where AI can help
Start with the work that slows your teams down
Start with repetitive processes, hard-to-find knowledge and work that consumes time without adding enough value.
Find the information you need
Bring relevant organisational knowledge into the flow of work, helping people find and use information more easily.
Automate repetitive processes
Use AI and automation to reduce manual steps and move routine work forward efficiently.
Keep work moving
Use AI to support defined tasks and workflows, with human review and escalation built in where needed.
AI for your business
Apply AI where it can make a practical difference
We build and manage AI services around specific business processes, combining AI, automation, organisational knowledge and human oversight.
AI for HR
Reduce the administrative load on HR teams and make information easier for employees to access.
- Policy answers and documents
- Onboarding forms and workflows
- Updates, exceptions and reports
AI for Finance
Reduce repetitive financial administration while helping teams manage queries and reporting more efficiently.
- Invoices, POs and expenses
- Supplier and payment queries
- Credit control and reporting
AI for Sales
Give sales teams more time to sell by supporting the administrative and research work around the sales process.
- CRM and pipeline management
- Research and proposal preparation
- Follow-up and qualification
AI for Service Desk
Help service teams manage demand and resolve routine requests more efficiently.
- Ticket triage and enrichment
- Knowledge and first-line support
- Remediation and escalation
AI for Management
Bring information together more effectively to support planning, reporting and management activity.
- KPI and board reporting
- Financial and operational analysis
- Meeting preparation and action tracking
How the service is structured
From your first AI opportunity to continuous improvement
We stay involved beyond implementation, helping you adopt, manage and improve AI as your requirements develop.
Discover
Find the processes where AI could make a meaningful difference and prioritise the opportunities worth pursuing.
Adopt
Help your people understand how to use AI effectively and establish clear ownership.
Build
Develop and test the AI services, workflows and integrations required.
Operate
Monitor what is running, manage changes and track whether it continues to deliver value.
Expand
Improve existing services and identify the next areas where AI can help.
What DNA brings together
The expertise needed to make AI work in practice
Successful AI depends on more than the technology. We bring together the business, technical, security and adoption expertise needed to move from an idea to a service that works in practice.
Delivery
AI and automation expertise
AI and automation expertise
We design AI services, workflows and integrations around the work that needs to be done.
Trust
Security and governance
Security and governance
Identity, data, compliance, audit and risk considerations are built into the approach.
Continuity
Ongoing management
Ongoing management
We monitor, maintain and improve services as your organisation’s needs change.
Governed by design
AI you can manage with confidence
Start with repetitive processes, hard-to-find knowledge and work that consumes time without adding enough value.
Built with control
AI services are designed with appropriate workflows, permissions and human review.
Managed for cost
AI consumption can be monitored so usage and cost remain visible as services expand.
Managed with visibility
Monitoring and evaluation help you understand how services are being used and performing.
Governed and secured
Identity, data, compliance, audit and security controls form part of the operating model.