Our Service Desk team are available up to 24 x 7 to respond to your end-users’ queries and action any service tickets raised. Our monitoring tools enable our support team to remotely connect to your central servers, end-user PCs and networking systems to enable rapid investigation, diagnosis and problem resolution.

In many cases, the issues can be solved quickly without a site visit. In the event that queries require an on-site visit, our mobile technical team will respond at your premises. All service desk requests are logged in our service management system and each incident is tracked with a unique reference number.


  • Detailed site inventory and network documentation
  • 24/7/365 proactive monitoring
  • Scheduled maintenance and automated software and patch updates
  • Remote support for rapid problem resolution
Managed NOC and Helpdesk


We operate to the highest standards and all service issues are dealt with in a professional manner. Our team work together to solve any issues a customer may have to keep downtime to a minimum.

Our team consist of highly skilled and experienced technical advisors. Each of which has additional technical capabilities that allow DNA IT to have access to a skill set that is a very valuable asset to the business and our customers.