

Our Service Desk team are available up to 24 x 7 to respond to your end-users’ queries and action any service tickets raised. Our monitoring tools enable our support team to remotely connect to your central servers, end-user PCs and networking systems to enable rapid investigation, diagnosis and problem resolution.
In many cases, the issues can be solved quickly without a site visit. In the event that queries require an on-site visit, our mobile technical team will respond at your premises. All service desk requests are logged in our service management system and each incident is tracked with a unique reference number.
OUR EXPERIENCED STAFF CAN DELIVER:
- Detailed site inventory and network documentation
- 24/7/365 proactive monitoring
- Scheduled maintenance and automated software and patch updates
- Remote support for rapid problem resolution

SUPPORT YOU CAN RELY ON
We operate to the highest standards and all service issues are dealt with in a professional manner. Our team work together to solve any issues a customer may have to keep downtime to a minimum.
Our team consist of highly skilled and experienced technical advisors. Each of which has additional technical capabilities that allow DNA IT to have access to a skill set that is a very valuable asset to the business and our customers.
- Reduce costs
- Minimise downtime
- Enhance levels of service
- Maximise control & accountability
- Receive user specific reports of your IT system
- Plan for expansion and scalability