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Senior Sales Account Manager

DNA IT Solutions is a next generation IT Managed Services provider. We are an ambitious, fast growing company with a passion for quality and service excellence.

Due to our ongoing growth, DNA IT solutions are now looking to hire an experienced sales account manager to join our team.

 

The Opportunity

This is a fantastic opportunity for the right person to join our team at a time of continuous growth and innovation. You will be working with some of the most sophisticated technologies and services in the IT world, and you will have ample opportunities to grow and learn and benefit from the success of the business.

 

The Role

We’re growing our customer base constantly and evolving ever more sophisticated managed services. We now need an experienced sales account manager to join the team and bring your knowledge and skills to help us continue growing fast by ensuring our customers see the business benefits of IT every day.  You will be responsible for developing long-term relationships with customers and overseeing sales in existing accounts, as well as developing new business.

Reporting to the Sales and Marketing Director, as a sales account manager, you will be working to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business and your own success, by building successful, long-term client relationships.

 

Key Responsibilities

  • Managing a portfolio of existing accounts to achieve long-term success.
  • Developing positive relationships and handling customers’ needs.
  • Generating new business in new accounts as part of our business development and marketing campaigns.
  • Resolve conflicts and provide solutions to customers in a timely manner.
  • Report on the status of accounts and transactions.
  • Set and track sales account targets, aligned with company objectives.
  • Maintain positive and proactive line of communication between the lines of business as well as senior leadership; includes developing and delivering accurate forecast and attainment details during weekly and quarterly business reviews.
  • Experience selling into and cultivating larger, strategic relationships.
  • Capacity to work on cross-functional projects and teams as needed as well as leverage internal resources to problem-solve.
  • Strong verbal and written communication skills – includes excellent reporting and forecasting skills. Attention to detail is critical.

 

Requirements

  • Minimum of three years proven work experience as a field sales account manager in the IT industry – preferably in the managed services, cloud or security sector.
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • Must be a team player, able to co-ordinate and work closely with the rest of the sales and technical teams. This is NOT a lone wolf sales role.

 

Benefits

There is a very competitive salary, commission, and benefits package on offer, commensurate with experience.

Job Type: Full-time, Permanent

To apply, please send your CV with a brief cover letter to [email protected]

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