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MARKET RESEARCH REPORT
Trust in your MSP is high. The evidence behind it is far thinner.
Irish IT leaders rate their managed service providers highly, yet most of the evidence behind that confidence comes from the provider itself. This report shows where the gaps sit and how to close them.
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Most gaps come to light when a regulator, an auditor or a failed control asks for evidence.
Almost a third of respondents (31%) have discovered that something their MSP said was in place was not working correctly. Under NIS2, management bodies must approve and oversee cybersecurity risk-management measures, including supply chain security; that makes oversight of an MSP a board matter as well as an IT one.
- Security assurance that rests on reports the provider writes about its own work
- Tools that are licensed and deployed, but never checked to confirm they’re running
- No current list of MSP staff holding full administrative access to your systems
- An exit that would cause significant disruption if you ever needed to move
- Contract clauses on audit rights and recourse that nobody has read
WHAT THIS REPORT COVERS
Inside Accountable Outsourcing
Survey findings from Irish IT leaders, with a practical framework for adding evidence to an existing MSP relationship.
EVIDENCE
Agree which controls matter most and check each against evidence you can inspect.
ACCESS
Keep a register of named MSP administrators and reconcile it each quarter.
CONTRACT
Confirm what audit rights and remedies cover your security controls.
EXIT
Hold current records and walk through the exit plan at every renewal.
Accountable Outsourcing contents
You’ll Discover
See Where You Stand
Benchmark your own oversight against 104 Irish IT directors, CIOs, CTOs and security specialists.
Separate Visibility from Verification
Understand why knowing which tools are deployed differs from confirming they work; 88% know their tools, 48% have verified them.
Close the Privileged Access gap
Learn why 48% can’t say how many MSP staff hold full admin rights. A technician who left the provider in spring should not still hold a domain admin account in autumn.
Test your Exit Readiness
See why 59% doubt they could switch provider cleanly, and which records make a handover straightforward.
Check your Contractual Recourse
Find the clauses that matter if an independent audit finds gaps in your MSP’s work.
Use the Question Set
Get eight questions to put to your provider, designed to be answered in writing.
Download the Report
Complete the short form below and you will receive an immediate download copy.
This guide was produced by the team at DNA IT Solutions, with a foreword written by Michael Rooney, Chief Technology Officer. We’re available for a no-obligation conversation.
DNA IT Solutions is a managed service provider.