Support Call Logging Procedures:

For any asssistance, please email our support desk on helpdesk@dnait.ie and follow the procedure below. Following the procedure will allow us to get to the bottom of your problem more quickly and get you back to work as soon as possible.

In the email:

1. Describe the nature of the fault in as much detail as you can along with and any other relevant information.
2. When logging a hardware call please provide the manufacturer, model and serial number for the equipment if possible.
3. You will receive an automated helpdesk Ticket number, please ensure you make a note of this number for future tracking.
4. If this is a high priority issue, please follow-up with a call to our support team.

Alternatively, call the Customer Support Line on +35316510300 and the procedure will be as follows:

1. Please orovide the helpdesk with your company name and your name.
2. The issue will be internally logged and confirmed by DNA IT Engineers.
3. The call will be queued for investigation by our engineers.
4. An engineer will immediately open your ticket and look to troubleshoot the problem, and is likely to liaise with you via email or phone.
5. Your response will then be processed either by phone or email and a fix will be suggested (which may require the user’s permission before the action is taken).
6. If you’re experiencing a high priority difficulty our support helpdesk will endeavour to assist you immediately via remote support and over the telephone. Alternatively we will arrange a site visit where appropriate.